Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unused or unworn, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, contact us at admin@panjabipod.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always reach us at admin@panjabipod.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Provide photos or videos where possible so that we can evaluate the issue and make it right.

We use fraud-detection technology to review return claims, and any evidence that submitted images or videos have been digitally altered or generated using AI may result in the immediate rejection of the return request.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalised products

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

European Union – 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your purchase within 14 days for any reason and without providing justification.

Returned items must be in the same condition you received them—unused or unworn, with tags, in their original packaging—and accompanied by proof of purchase.

International Shipping & Returns

Orders may be fulfilled from international warehouses.

Customers are responsible for any return shipping costs unless the item is defective, damaged, or incorrect.

Customs duties, taxes, and import charges are the responsibility of the customer and are non-refundable.

Delivery delays caused by customs clearance or carriers do not automatically qualify for refunds.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at admin@panjabipod.com.